Muffler Magic Case Solution

Muffler Magic is a fast growing chain of 25 automobile service centers in Nevada established 20 years ago by Ronald Brown. Muffler Magic provide various types of services like oil changes, brake jobs, and engine repair it means all types of services provided from tire to engine repairing etc.

Q.1 Write out a one-page summary outline listing three or four recommendations you would make with respect to each HR function (recruiting, selection, training, and so on) that you think Ron Brown should be addressing with his HR manager now.

A. Number one , she says that she has found that muffler magic suffers from what she calls “presenteeism,” in other words employees drag themselves into work even when they’re sick, because the company does not pay them at all if they are out—there are no sick days. In just a few days the professor couldn’t properly quantify how much muffler magic I losing to presenteeism. However, from what she could see at each shop, there are typically one or two technicians working with various maladies like the cold or flu, and it seemed to her that each of these people were probably really only working about half of the time (although they were getting paid for whole day).

Second, the professor also recommends putting the technicians on a skill-for-ray plan. Basically, here’s what she suggests. Give each technician a letter grade (a through E_based upon that technician’s particular skill level and abilities.

Third, to directly address the productivity issue, the professor recommends that at the end of each day, each service manager calculate each technician-team’s productivity for the day and then at the end of each week.

Q.2 Develop a 10-question structured interview form Ron Brown’s service center managers can use to interview experienced technicians.

A.

How did the family business help drive your initial interest in auto repairs?

How you are applying in Muffler Magic.?

What do you enjoy most about your first job?

Who (or what) are the biggest inspirations for your career?

What was your automotive education in the paste job and current?

What do you think the problem is if a 2001 Camry is overheating, and what would you do about it?

What do you think the problem is if a 2002 Toyota is not starting, and what would you do about it?

What do you think the problem if a car is un-necessary moving from time to time?

 What do you think the problem if the Battery is not charging properly?

 What do you think the problem if the some sound from during the gear changing ?

Q.3 If you were Ron Brown, would you implement the professor’s recommendation addressing the presenteeism problem, in other words start paying for sick days? Why or why not?

A. Yes we are implementing the professor’s recommendation of allowing every employee of Muffler Magic three paid sick days minimum because you are providing some facilities to their employees then they will be motivated day by day and will be increases the productivity of the company.

Q.4 If you were advising Ron Brow, would you recommend that he implement the professor’s skill-base pay and incentive pay plans as is? Would you implement it with modification? If you would modify it, please be specific about what you think those modifications should be, and why.

A. According to the recommendation of professor of skill-base pay and incentive pay plan, it is better for the company to grade each employee for instance:

A tech=$25-$20 an hour

B tech=$20-$25 an hour

C tech=$15-$20 an hour

D tech=$10-$15 an hour

E tech=$8-$10 an hour

Grade A technician assign and supervise all subordinates and train to others in the team and test drives the car before it goes back to the customer. The professor also recommend that the end of each day every manager calculate the work productivity of each technician team and then at the end of each week. Then the professor also suggests that for calculating the daily productivity of labors is:   Total labor hours billed/total hours paid to technician.